Garment Bag GARMENT BAG

Shipping within Australia:

We will always endeavour to dispatch your order within 2 business days if your item is in stock.

Please note: we don’t complete orders on weekends or public holidays- these orders will be dispatched the following business day.

ElissaJay Boutique does not take any responsibility for any lost, unattended or stolen packages.

Standard Delivery Sendle

Once your order has been posted you will be notified via email with your tracking number, and you can track your item using the link emailed.

Express Post

Once your order has been posted you will be notified via email with your tracking number, and you can track your item using the code through the Australia Post site.

Shipping Internationally:

We use Sendle to deliver International. You will be able to track your item through the link provided. 

Delivery zones / time frame

Zone 1 - New Zealand (4-11 working days)
Zone 2 - Asia Pacific (5-28 working days)
Zone 3 - North America (10-24 working days)
Zone 4 - Western Europe (5-19 working days)
Zone 5 - Rest of the world (12-30 working days)

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed.

Prices do not include any relevant overseas customs duties, foreign taxes or other fees. This is the responsibility of the customer, as ElissaJay Boutique is not responsible for any customs charges or fees imposed on your order.

If one of our products is marked as a Made To Order, this means it's currently not in stock with us, but it can be ordered for you.

All Pre-Orders require full payment at the time of order. Only items marked as "Made To Order" beside the name or size option can be Pre-Ordered with us.

ElissaJay hope you love your new dress, but if for some reason you don’t (some exclusions apply) our return policy is as follows:

Order Process

Once your order is placed with the manufacturer, no alterations, changes, or cancellations can be made.

ETA (Estimated Time of Arrival)

The designer provides an estimated delivery timeframe. Please note this is a guide only and may change due to production or shipping delays.

Fabric

If additional fabric is required, it must be ordered at the same time as your gown/s. Pricing depends on fabric type and quantity. If fabric is needed before your gown/s arrive, a rush fee applies: $45 for Nicoletta and $50 for Tania Olsen.

Rush Fee

Gown/s with a rush fee incur a fee of $45 per dress for Nicoletta and $50 per dress for Tania Olsen. This will not be refunded if there are delays with production or shipping.

Dye Lot Variation

For group orders, gowns will be made from the same fabric roll where possible to ensure consistent colour.

A colour variation of up to 5% is standard and acceptable. Slight differences may occur when comparing swatches or samples.

The lining may vary slightly from the outer fabric, selected to best complement the gown’s appearance.

Alterations

ElissaJay does not provide alteration services. Gowns are made to a standard size chart and may require tailoring at the customer’s expense.

Sizing & Fit

If a new gown/s is needed due to sizing changes, pregnancy, or other personal reasons, a new order must be placed at full cost.

Custom Orders – Cancellations & Returns

Gown/s made to order (custom styles, sizes, or colours not typically offered, or out-of-stock options) are made just for you. They cannot be returned, exchanged, or refunded due to change of mind, incorrect size, event cancellations, or personal circumstances.

Sale Gowns

Sale items and/or marked down items are final sale, no returns unless the item is deemed faulty.

Consumer Rights: Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if the item is:

• Faulty
• Not as described
• Not fit for purpose

Minor Fault Examples:

• Small tears or stitching issues that don’t affect the gown’s structure or appearance.
• Easily fixable zip faults.
• Slight colour variations (up to 5%) from samples/swatches.
• Minor fabric texture irregularities.

Major Fault Examples:

• Large, irreparable tears or damage.
• Incorrect colour/style due to manufacturing error.
• Gown/s made in the wrong size despite accurate customer measurements
• Severe defects making the gown unwearable.

Fault Claims:

Faults must be reported within 5 business days of receiving the gown/s. Claims beyond this window may not be accepted. All faulty claims must be returned in-store and will be reviewed by the designer to approve if a fault exists and determine the appropriate remedy.

Return Postage

You are required to cover the cost of your dress(es) returns. Any Rush fees and postage fees upon exchange or refund are non-refundable.

Dress Returns

To return your item please email us first at sales@elissajay.com.au stating the below information.

Please post your dress back to:

ElissaJay Boutique

73 The River Road

Revesby NSW 2212

And also include the following information:

Your Order number if known (appears on the top of the confirmation email)

Your name and address

A description of the item you are returning

Reason for your return

Whether you would like to exchange or be issued with a credit note. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

We will only exchange an item once.

Customer Returns

For all returns, login to https://shopify.com/57379619023/account for self serve returns