Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long will it take to receive my order?
A: Delivery times depend on whether the item is in stock or made to order. Standard shipping for in-stock dresses takes 2 - 5 business days within Australia and 10- 21 business days for international orders. Made-to-order gowns may take approximately 8 weeks or 12 weeks for a standard order.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping costs and delivery times vary depending on the destination.
Q: Will I be charged duties and taxes on international orders?
A: Import duties and taxes may apply depending on your country’s regulations. These are the customer’s responsibility. We recommend checking with your local customs office for details.
Q: Can I track my order?
A: Yes! Once your order has been shipped, you will receive a tracking number via email.
Sizing & Customization
Q: How do I find the right size?
A: We provide a detailed size guide on each product page. If you're between sizes, we recommend sizing up and having the dress altered for a perfect fit.
Q: Do you offer custom sizing?
A: Some of our gowns are available for custom sizing and colour options. Please check the product details or contact us for availability.
Q: Are the dresses made to my exact measurements?
A: No, all gowns are made to a standard size, not to your specific measurements. If you need adjustments, we recommend working with a professional seamstress for alterations.
Q: Can I make alterations to my dress?
A: Yes! We recommend consulting a professional seamstress for any alterations to ensure the perfect fit.
Returns & Exchanges
Q: Can I return or exchange my dress?
A: As most of our gowns are made to order, we do not offer refunds for change of mind. However, if there is a defect or issue with your order, please contact us within 7 days of receiving your dress, and we will assist you with a resolution.
Q: What if my dress arrives damaged or incorrect?
A: We take quality very seriously. If your order is incorrect or has a manufacturing defect, please contact us within 7 days of delivery, and we will arrange an exchange or repair.
Appointments & In-Store Shopping
Q: Do I need an appointment to visit your boutique?
A: Yes, we recommend booking an appointment to ensure personalized service. Walk-ins are welcome, but availability may be limited.
Q: What should I bring to my appointment?
A: We recommend bringing nude undergarments, a hair tie, and any inspiration photos to help find your perfect dress.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept Cash, Credit/Debit Cards, PayPal, Afterpay, and ZipPay for flexible payment options.
Q: Do you offer discounts for bridal parties or bulk orders?
A: Yes! We offer exclusive discounts for bridal parties ordering multiple dresses. Contact us for more details.
Contact Us
Q: How can I get in touch with customer service?
A: You can contact us via:
📧 Email: sales@elissajay.com.au
📞 Phone: +61 02 9734 9821
📍 Visit Us: 73 The River Road Revesby NSW 2212
