Dulcette Dress by Poseur PS2409

Shipping within Australia:

We will always endeavour to dispatch your order within 2 business days if your item is in stock.

Please note: we don’t complete orders on weekends or public holidays- these orders will be dispatched the following business day.

ElissaJay Boutique does not take any responsibility for any lost, unattended or stolen packages.

Standard Delivery Sendle

Once your order has been posted you will be notified via email with your tracking number, and you can track your item using the link emailed.

Express Post

Once your order has been posted you will be notified via email with your tracking number, and you can track your item using the code through the Australia Post site.

Shipping Internationally:

We use Sendle to deliver International. You will be able to track your item through the link provided. 

Delivery zones / time frame

Zone 1 - New Zealand (4-11 working days)
Zone 2 - Asia Pacific (5-28 working days)
Zone 3 - North America (10-24 working days)
Zone 4 - Western Europe (5-19 working days)
Zone 5 - Rest of the world (12-30 working days)

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed.

Prices do not include any relevant overseas customs duties, foreign taxes or other fees. This is the responsibility of the customer, as ElissaJay Boutique is not responsible for any customs charges or fees imposed on your order.

If one of our products is marked as a Made To Order, this means it's currently not in stock with us, but it can be ordered for you.

All Pre-Orders require full payment at the time of order. Only items marked as "Made To Order" beside the name or size option can be Pre-Ordered with us.

ElissaJay hope you love your new dress, but if for some reason you don’t (some exclusions apply) our return policy is as follows:

Custom Made Dresses

Our exchange and refund policies exclude any custom made dress (es) which have been custom cut or made for you in a colour, size or fabric that is not ordinarily offered instore or online as a stock standard dress No refunds or exchanges will be given. If your order is a standard size or colour and is not in stock at the time of your order, and has to be made, no refunds, no exchanges will be accepted.

Standard Production Dresses 

Dress(es) are subject to us receiving the item back within 7 days of you receiving the item.

Only under the following conditions will an exchange or credit note be issued; the dress(es) must be unworn, unwashed and not altered in any way with all tags and labels still attached. The returned item(s) must be in a re-sellable condition. When trying on your dress be mindful that no makeup, jewellery, deodorant, and perfume stains or smells come into contact with the dress(es) as, this will be considered damaged goods and no refunds or exchanges provided.

We do not exchange or refund for change of mind or incorrect purchases. This includes, size and colour, changed or cancelled event, unforeseen circumstances. All our dresses are based off Australian sizing, please refer to our size chart if unsure.

Exchanges

Upon receipt of your returned dress, we will provide an exchange for colour, size or a different product, keep in mind price differences; If a chosen product has a higher price you will need to pay the difference, for an exchange for a lesser priced dress, the difference will be provided via an electronic credit note.

Sale Dresses

Sale items and/or marked down items are final sale, no returns unless the item is deemed faulty.

Refunds

If your item has a minor fault, we are obligated to repair or fix the problem at no cost to you. A minor fault means the item still works or can be worn, but there is a small issue (for example, a loose stitch or faulty zip).

We are not required to offer a refund or replacement for minor faults, but may choose to do so at our discretion. Our first step will always be to repair the issue.

• Consumer Rights: Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if the item is:
• Faulty
• Not as described.
• Not fit for purpose

Under Australian Consumer Law, you are entitled to a refund or exchange if your evening dress has a major problem. A major problem means the dress:

• Has a serious fault that would have stopped you from buying it if you had known about it
• Is unsafe to wear
• Is significantly different from what was shown in a sample or described to you (e.g., completely wrong colour or style)
• Doesn’t perform as promised or requested, and the issue can’t be easily fixed (e.g., dress was ordered in a specific custom size or style but arrived incorrectly)

If your dress has a major fault, you can choose between a refund, a replacement, or repair — whichever suits your situation best.

Minor Fault Example:

• A small tear in the lining or fabric that can be easily repaired without affecting the overall structure of the dress.
• A slight issue with stitching that doesn’t affect the functionality or appearance of the dress.
• A faulty zip that can be fixed or replaced easily.
• Slight colour variations (up to 5%) in the fabric, such as a faint difference in shade, especially if the dress was ordered based on an in-store sample or swatch.
• A minor irregularity in the fabric texture that doesn’t alter the look of the gown.

Major Fault Example:

• A dress that is severely damaged, such as a large tear or hole in the fabric that cannot be repaired easily.
• A significant manufacturing error that results in the dress being an entirely different colour or style than what was ordered.
• A dress that does not fit at all, despite being made according to the size provided by the customer (e.g., a size 10 dress is made but turns out to be a size 18).
• Any manufacturing defect that renders the dress unwearable, such as incomplete stitching, major fabric flaws, or misalignment in the design.

 Time Frame for Fault Claims:

·       Any faults must be reported within 5 business days of receiving the gowns/s. After this period, we may not be able to process claims for repairs, replacements, or refunds.

Faulty & Damaged Items

Before your dress leaves us it is inspected by our Quality Control Team. If you feel your dress has arrived damaged or has any faults, please contact us immediately so we may assist in resolving this promptly.

Cancellations

Once you have submitted your order to us, it is automatically processed, we will not be able to make any changes or cancel your order.

Return Postage

You are required to cover the cost of your dress(es) returns. Any Rush fees and postage fees upon exchange or refund are non-refundable.

Dress Returns

To return your item please email us first at sales@elissajay.com.au stating the below information.

Please post your dress back to:

ElissaJay Boutique

73 The River Road

Revesby NSW 2212

And also include the following information:

Your Order number if known (appears on the top of the confirmation email)

Your name and address

A description of the item you are returning

Reason for your return

Whether you would like to exchange or be issued with a credit note. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

We will only exchange an item once.

Customer Returns

For all returns, login to https://shopify.com/57379619023/account for self serve returns