ElissaJay hope you love your new dress, but if for some reason you don’t (some exclusions apply) our return policy is as follows:
Standard Production Dresses
Dress(es) are subject to us receiving the item back within 7 days of you receiving the item.
Upon receipt of your return, you will be notified via email. Please allow 1-2 business days for your dress to be accessed from our Quality Control Department. If your dress does not meet the return conditions, you will be notified via email and the item will be returned to you and no refund or exchange will be provided.
Only under the following conditions will an exchange or credit note be issued; the dress(es) must be unworn, unwashed and not altered in any way with all tags and labels still attached. The returned item(s) must be in a re-sellable condition. When trying on your dress be mindful that no makeup, jewellery, deodorant, and perfume stains or smells come into contact with the dress(es) as, this will be considered damaged goods and no refunds or exchanges provided.
We do not exchange or refund for change of mind or incorrect purchases. This includes, size and colour, changed or cancelled event, unforeseen circumstances. All our dresses are based off Australian sizing, please refer to our size chart if unsure.
Exchanges
Upon receipt of your returned dress, we will provide an exchange for colour, size or a different product, keep in mind price differences; If a chosen product has a higher price you will need to pay the difference, for an exchange for a lesser priced dress, the difference will be provided via an electronic credit note.
Sale Dresses
Sale items and/or marked down items are final sale, no returns unless the item is deemed faulty.
Refunds
A refund will only be provided if the dress (es) are proven faulty by the manufacturer.
Faulty & Damaged Items
Before your dress leaves us it is inspected by our Quality Control Team. If you feel your dress has arrived damaged or has any faults, please contact us immediately so we may assist in resolving this promptly.
Cancellations
Once you have submitted your order to us, it is automatically processed, we will not be able to make any changes or cancel your order.
Return Postage
You are required to cover the cost of your dress(es) returns. Any Rush fees and postage fees upon exchange or refund are non-refundable.
Custom Made Dresses
Our exchange and refund policies exclude any custom made dress (es) which have been custom cut or made for you in a colour, size or fabric that is not ordinarily offered instore or online as a stock standard dress. No refunds or exchanges will be given. If your order is a standard size or colour and is not in stock at the time of your order, and has to be made, no refunds, no exchanges will be accepted.
Dress Returns
To return your item please email us first at sales@elissajay.com.au stating the below information.
Please post your dress back to:
ElissaJay Boutique
73 The River Road
Revesby NSW 2212
And also include the following information:
Your Order number if known (appears on the top of the confirmation email)
Your name and address
A description of the item you are returning
Reason for your return
Whether you would like to exchange or be issued with a credit note. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
We will only exchange an item once.
