Shipping & Returns
Your item will be sent via Australia Post. Please allow 1-2 days processing, and 5 days for your item to arrive. For Western Australia please allow up to 10 working days.
ElissaJay hope you love your new dress, but if for some reason you don’t (some exclusions apply) our return policy is as follows:
Standard Production Dresses
Dress(es) are subject to us receiving the item back within 7 days of shipping.
Upon receipt of your return, you will be notified via email. Please allow 1-2 business days for your dress to be accessed from our Quality Control Department. If your dress does not meet the return conditions, you will be notified via email and the item will be returned to you and no refund or exchange will be provided.
Only under the following conditions will an exchange, or refund be credited; the dress(es) must be unworn, unwashed and not altered in any way with all tags and labels still attached. The returned item(s) must be in a re-sellable condition. When trying on your dress be mindful that no makeup, jewellery, deodorant, and perfume stains or smells come into contact with the dress(es) as, this will be considered damaged goods and no refunds or exchanges provided.
We do not exchange or refund for change of mind or incorrect purchases. This includes, changed or cancelled event, unforeseen circumstances. All our dresses are based off Australian sizing, please refer to our size chart if unsure.
Upon receipt of your returned dress, we will provide an exchange for colour, size or a different product, keep in mind price differences; If a chosen product has a higher price you will need to pay the difference, for an exchange for a lesser priced dress, the difference will be provided via an electronic credit note that will be valid for 12 months.
A refund will be provided upon the return conditions above. You will be notified that a refund is being processed, and upon the refund being given.
Faulty & Damaged Items
Before your dress leaves us it is inspected buy our Quality Control Team. If you feel your dress has arrived damaged or has any faults, please contact us immediately so we may assist in resolving this promptly.
Once you have submitted your order to us, it is automatically processed, we will not be able to make any changes or cancel your order.
You are required to cover the cost of your dress(es) returns. Any Rush fees and postage fees upon exchange or refund are non-refundable.
Custom Made Dresses
All custom made orders, this includes colour and size changes are final. We are unable to cancel, exchange, or refund under and circumstances.
To return your item please email us first at [email protected] stating the below information.
Please post your dress back to:
PO BOX 73 LURNEA NSW 2170
And also include the following information:
Your Order number if known (appears on the top of the confirmation email)
Your name and address
A description of the item you are returning
Reason for your return
Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.