AfterPay

Afterpay information

  • I am a shopper how do I sign up?

    You don't need to register prior to making your first Afterpay purchase. 

    When you are making a purchase with one of our favourite stores found in the Shop Directory, simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, you will provide payment details as usual to complete your purchase. 

    Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com.au to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.

  • How Does Afterpay Work?

    We offer simple installment plans for online shoppers, allowing a purchase to be paid for in four equal installments, due every fortnight.

    Simply shop with one of our favourite stores found in the Shop Directory and choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!

    After you check out, the goods will be shipped to you by the merchant. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically deduct the installments from your debit or credit card every fortnight.

    Afterpay is also now available in-store in selected stores.

  • Who can use Afterpay?

    Afterpay is available to people who: 

      Live in Australia;

      Are at least 18 years old;

      Are capable of entering into a legally binding contract;

      Have a valid and verifiable email address and mobile number; and

      Use an Australian credit or debit card to make the purchase. 

    We do not require you to fill out a credit application form!

  • Where can I use Afterpay?

    Afterpay is available at many leading online retailers across Australia. For a list of online stores, visit our Shop Directory. We are constantly adding new retailers to the list so keep checking our website. 

    If you would like to see Afterpay become available on your favourite online store, please send them an email to let them know how much you love using Afterpay!!

  • Is there a cost for using Afterpay?

    Afterpay is a free service for shoppers - there are no upfront fees charged or any interest incurred.

    The only fees that may be incurred by consumers are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method. 


  • Is Afterpay safe and secure?

    We understand how important security is so we ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive customer credit card information and data. 

    This is the highest level of security in the payment industry. 

  • My items were 'out of stock'

    From time to time a merchant may get in touch to tell you that some/ all of the items you have ordered were not available due to stock exhaustion.

    In this situation they will contact you directly to advise and may offer you alternative items or a refund.

    In the instance of a refund being given, once the merchant processes the refund it will automatically drop through and be reflected on your Afterpay account. 

  • Goods not received /damaged goods

    If you are waiting for delivery of goods and it is taking longer than you expected or you have received your order with items missing/ damaged you need to get in touch with the store directly.

    Afterpay is not able to amend, adjust or change an order once it is approved - this must be handled directly with the store.  Have a look on the merchants website for details of contact information, alternatively contact information is provided to you in your order summary from Afterpay.  

    Please allow up to 48hrs for the store to respond to your enquiry.

  • Why am I still being charged when I have return the goods?

    Before we can update your payment schedule, we need the retailer to receive your goods and notify us that the refund has been accepted.

    We work closely with all of our merchants to ensure that this happens as quickly as possible. If you are charged any amounts by Afterpay for a purchase that the retailer has agreed to refund, we will refund you the amount as soon as we are notified by the retailer. To find out the status of your return, please contact the retailer as decisions about returns are up to them.

    Once the refund is processed by the merchant - it automatically drops through to us and your Afterpay payment plan is adjusted to reflect the new total order value starting with the last payment and working backwards. It is all systems generated so nothing we can do to speed things up (sorry)

  • What if I want to return part of my order?

    Returns are subject to the retailer’s returns policy and all goods should be returned as usual. You should contact the retailer that provided you the goods to arrange the return and ensure the goods are sent back in a salable condition. 

    When the retailer receives the goods and accepts the return, Afterpay will be notified by them and the refund will be applied. Please note that refund amounts are taken off the last payment/s first. If at least one payment has been made in relation to this purchase, and the refunded amount is greater than the amount outstanding, the difference between these amounts will be refunded to the credit/debit card that you used to place the order. The bank may take 5-7 days to refund the money to your card. 

    For example, let’s say you made a $400 purchase using Afterpay (i.e. 4 installments of $100 each) and wish to return items worth $250. Once we are notified by the retailer that the return has been approved, we will cancel your 3rd and 4th installments of $100, and amend your 2nd installment to $50.

    Your new payment schedule would become 2 payments (instead of 4) of $100 & $50. If you had already made 2 payments of $100 each, a refund of $50 would be applied to your card and the remaining 2 payments would be cancelled. 

    You can log in to your Afterpay account at any time to view your updated payment schedule. 

    Please note, you will be liable for all payment amounts until Afterpay receives confirmation from the retailer that a return has been accepted.

  • What if I want to return my entire purchase?

    Returns are subject to the retailer’s returns policy and all goods should be returned as usual. You should contact the retailer that provided you the goods to arrange the return and ensure the goods are sent back in a saleable condition. 

    For details of the Merchants returns policy please visit the stores website or find their contact details on your order confirmation email from Afterpay.

    When the retailer receives the goods and accepts the return, Afterpay will be notified by them and all future payments for that order will be cancelled. If you have already made one or more payments, the installments paid will be refunded to the credit/debit card that you used to place the order. Once notified by the retailer, we will process the refund immediately and send you an email to confirm that the refund has been applied. The bank may take 5-7 business days to process this amount.

    Please note, you will be liable for all payment amounts until Afterpay receives confirmation from the retailer that a return has been accepted.


    Visit the Afterpay website for full terms & conditions. https://www.afterpay.com.au/